Refund policy

Return window. You have 30 days from the delivery date to return an item.

Condition. Items must be unused, in their original packaging, with all included parts (stakes, tethers, remotes, cables). Items that have been used outdoors, staked, or hung are not returnable unless defective.

Inflatables. Because inflatables are single-use once staked outdoors, an opened inflatable is returnable only if it is defective (blower does not run, seam leak, LEDs do not light on arrival). Send a short video or photos of the fault and we will replace it or refund it. Unopened inflatables follow the standard 30-day return.

Return shipping. The buyer pays return shipping. We recommend a tracked service; we cannot refund items that do not reach us. Defective items are the exception: we cover the return label.

How to start a return. Email us with your order number and the item you want to return. We reply with the return address and instructions within one business day. Do not send items back without emailing first.

Refunds. Once we receive and inspect the item, the refund goes back to the original payment method within 5 to 10 business days depending on your bank. Shipping charges paid at checkout are not refunded unless the item was defective or we sent the wrong item.

Exchanges. We do not do direct exchanges. Return the item for a refund and place a new order.

Wrong item or missing parts. Email us within 5 days of delivery with a photo and we will send the correct item or the missing part at no cost.